Standard Shipping Policy / Shipping FAQ
At SilkDon, we understand the importance of receiving your order in a timely manner. That's why we prioritize efficient processing and shipping to ensure your items arrive as quickly as possible. Here's everything you need to know about our shipping process:
Shipping Time Frame
Once you place an order with us, our dedicated team immediately begins preparing it for shipment. We strive to process and ship all orders within 3-5 business days. Please note that this processing time is in addition to the shipping time.
During high-volume periods, such as sales, holidays, or product launches, processing times may be slightly longer due to the increased volume of orders. We appreciate your patience during these times, and rest assured that we are working diligently to get your order to you as quickly as possible.
Shipping Methods and Costs
We offer a variety of shipping options to meet your needs. The shipping method you choose during checkout will determine the cost and estimated delivery time for your order.
Shipping costs are calculated based on the shipping method selected, the destination of your order, and the weight of the products purchased. During the checkout process, you will be able to view the available shipping options and their associated costs.
Our goal is to provide you with transparent and affordable shipping options, so you can choose the method that best suits your needs and budget.
International Shipping (Coming Soon...)
For our international customers, we offer worldwide shipping. Please note that international shipping may incur additional fees, such as customs duties or import taxes. These fees are the responsibility of the customer and are not included in the shipping cost at checkout.
It's important to be aware of your country's customs policies and any potential fees before placing your order. We recommend contacting your local customs office for more information.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. This tracking number allows you to monitor the progress of your package as it makes its way to you. Simply click on the tracking number in the email or visit our website and enter the tracking number in the designated tracking tool.
Tracking information may take up to 24 hours to update after your order has been shipped. If you have any questions or concerns about the status of your shipment, please don't hesitate to contact our customer support team.
Thank you for choosing SilkDon. We appreciate your business and look forward to delivering your order to you soon.
Our Journey
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Our Mission
We believe that everyone deserves to wake up with beautiful, healthy, hair, and our products are designed to make that a reality.
Your Past Experience
You found yourself in the need of a new bonnet. You can't seem to find a bonnet that will stay on your head. You're forced to use more than one thing just to protect your hair at night.
Secure a SilkDon bonnet as the solution to your problem and experience "True Sleep Redefined"